At Cheap Interior Store, we want you to be completely satisfied with your affordable, stylish furniture purchase. If you’re not happy with your item, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be in its original condition – unused, unassembled, and with all tags attached
  • The original packaging must be intact and used for return shipping
  • You must have your original order confirmation or receipt

Non-Returnable Items

For hygiene reasons, we cannot accept returns on upholstered items (sofas, sectionals, loveseats, chairs, benches & ottomans) unless they arrive damaged or defective. Please inspect these items carefully upon delivery.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your item by emailing [email protected] with your order number and reason for return
  2. Wait for approval – our team will review your request within 1-2 business days
  3. Package your item securely in the original packaging
  4. Ship it back using the carrier we specify (return shipping costs are the customer’s responsibility)
  5. Receive your refund or exchange item once we process your return

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Cheap Interior Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Reason for Return: – Preferred Resolution: [Refund/Exchange for (specify item if exchanging)] – Photos of the item (if applicable): [Attach if damaged/defective] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Refund Processing

Once we receive and inspect your return:

  • Processing time: 3-5 business days after we receive your item
  • Refund method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Delivery time: Allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Note: Shipping costs are non-refundable unless the return is due to our error.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for shipping costs both ways unless the exchange is due to our error
  • If the replacement item costs more, you’ll need to pay the difference

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm CST

Thank you for shopping at Cheap Interior Store – where style meets affordability!